Every call answered
Every issue handled
Even when you can't pick up
24/7
Broadsight is the AI front desk built for small and independent property operators, making sure residents feel heard, cared for, and never forgotten. When residents feel at home, they stay longer.
Unit 3B • Danara Beam (Tenant)
Live Voice Transcript:
"Hi, there is water rapidly pooling under my kitchen sink and I don't know where the main valve is."
Resident: "When is trash pickup this week with the holiday?"
Broadsight: "Pickup is shifted by one day—Friday morning at 8 AM. Can I help with anything else?"
Your team can't be everywhere
Broadsight can
A leasing team is showing a unit. A property manager is meeting a vendor. Someone is handling a maintenance emergency. And after hours, there may be no one available at all.
Broadsight makes sure your residents always have someone to turn to, answering calls, handling routine questions, and helping keep things moving when your team is busy.
Personal service shouldn't require a big team
Broadsight gives small and independent property operators the support of a full front desk, without the call center, staffing, or overhead.
How It Works
Complete coverage in three simple steps
Every call, text, and email lands in one place
Broadsight answers instantly — no more voicemail, no more "we'll call you back." Every channel is monitored simultaneously with zero wait time.
AI handles what it can, on the spot
Common questions and self-service issues (rent due dates, lease info, simple maintenance fixes) get resolved without you lifting a finger.
Real urgency reaches a real person, fast
Anything serious — a flood, a lockout, a safety issue — gets warmly transferred to you or your team immediately, with full context already gathered.
Solved Before It's Ever Dispatched
Not every call needs a work order
Broadsight's AI walks residents through the fix the moment they call — so the small stuff gets solved at intake, not scheduled for a truck roll. Sometimes a resident just needs to know how to reset something, troubleshoot an issue, or find the right next step. Broadsight's AI helps them work through simple fixes right away, so your team isn't turning every question into a maintenance request.
Leaky faucet
"Turn the shutoff valve under the sink first."
Broadsight resolvedTripped breaker
"Flip it fully off, then firmly back on."
Broadsight resolvedJammed disposal
"Use the hex key underneath to free the blades."
Broadsight resolvedOmnichannel by Default
However residents reach out, it lands in one place
Call, text, or email — Broadsight listens on every channel and keeps the full conversation in one thread, so nothing gets lost and nobody has to repeat themselves.
Called about a leaking faucet under the sink.
Texted a photo of the leak ten minutes later.
Confirmed the appointment by email — same thread, full context.
See It In Action
Every conversation, handled with care
A few moments from a typical day — real requests, resolved in real time.
Great! You're confirmed for tomorrow. We'll see you at 2:00PM!
✧ Scheduling RequestI've flagged this as urgent water damage. Dispatched to on-call tech.
✧ Emergency TriageRent is due by the 5th. I just sent the direct portal link to your phone.
✧ Resident Account¡Perfecto! Su solicitud ha sido registrada en español sin demoras.
✧ Multilingual SupportI've verified your lease ID. Your temporary smart-lock code is sent!
✧ After-Hours AccessFeatures
Everything a modern property manager needs
AI Triage & Self-Help
Broadsight listens and understands what each resident needs, resolving simple questions immediately and escalating complex issues to the right staff member.
Always There When Residents Need You
Scales instantly. Whether it’s ten calls during a storm or a hundred during turnover season, every resident gets an immediate answer without hold times.
When It’s Urgent, Someone’s There
Connects emergencies directly to the right technician or manager with the full context pre-gathered, so residents don't have to repeat themselves.
Clear Records & Live Translation
Every call is transcribed and recorded. Live translation lets tenants speak in whatever language they are comfortable in without miscommunication.
Everything in One Place
Calls, texts, and emails stay unified in one clean tenant history view, making it seamless for any teammate to pick up right where the AI left off.
Spam & Robocall Filtering
Stops spam calls and vendor solicitations before your phone ever buzzes. Save your valuable attention exclusively for real resident needs.
Audience
Built to fit your exact scale
Whether you're self-managing a handful of units or running a small property management company with a growing team, Broadsight fits where you are:
Independent Landlords
Get the full coverage and responsiveness of a dedicated front desk without having to hire anyone or manage call center vendors.
Small Property Teams
Give your staff an AI partner that handles the repetitive stuff, so they can focus on resident retention, physical inspections, and what needs a human touch.
What Operators Say
Trusted by operators
"I run 14 units on my own, and I used to lose an hour of sleep every time my phone buzzed after 9pm. Now Broadsight handles the routine stuff and only wakes me up for the things that actually matter."
Maria Ortiz
Independent Landlord, 14 units
"We're a small team covering 180 units, and we don't have the budget for a call center. Broadsight gives our residents the same responsiveness as a much bigger operation, without the overhead."
Derek Simmons
Ops Lead, Meridian Property Group
"The warm transfers are what sold me. When there's an actual emergency, I get a call with the full picture already gathered — no more piecing together what happened from a confused voicemail."
Jordan Lee
Property Manager, 62 units
We've built for this industry before
Broadsight comes from a team with 15+ years building SaaS software for multifamily and residential real estate.
We've sat across the table from property managers and landlords for over a decade, and we kept hearing the same thing: the tools built for enterprise portfolios don't fit — or don't get priced for — smaller operators.
So we built one that does.
Stop losing leads and residents to a missed call
See how Broadsight works for an operation your size — no enterprise sales pitch, no bloated contract.